Senior ITSM Modernization Analyst - Hybrid Role (St. John's)

02 Sep

SereneAid

St. John's

02 Sep

SereneAid

St. John's

The Government of Newfoundland & Labrador's Office of the Chief Information Officer (OCIO) seeks a Senior Business Analyst to lead ITSM modernization and ServiceNow replacement efforts. You will document current-state processes, define future-state requirements, and work with business and technical teams to map, validate, and govern requirements.

You will perform fit-gap analyses, develop BRDs, user stories, and acceptance criteria, and help design integrations, CMDB readiness, and data

📌 Senior ITSM Modernization Analyst - Hybrid Role (St. John's)
🏢 SereneAid
📍 St. John's

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