Shape the future of Customer Success at Workday as a Senior Manager for AI products. Collaborate cross-functionally to deliver exceptional value realization for enterprise clients in a versatile work setup. In this critical role, you will leverage your extensive experience in Customer Success to enhance outcomes for specialized, AI-enabled solutions.

You will drive transformation by combining strategic planning and AI literacy while maintaining a focus on relationship-building within cross-functional teams. Your skills will ensure that customers fully understand and adopt our innovative products. Key Responsibilities:

- Align with customers to establish measurable outcomes
- Build success frameworks for AI product implementations




- Utilize customer data for insights into product engagement
- Design strategies for effective product adoption
- Track business impact and provide metrics to stakeholders

Requirements:

- 7+ years in Customer Success or related fields
- Proven track record with enterprise-level customer engagement
- Strong knowledge of AI concepts and SaaS technologies
- Experience crafting customer success playbooks
- Familiarity with data analytics for insight generation

Leverage your customer-centric approach and AI insights at Workday to empower teams and foster impactful customer relationships.

📌 Senior Manager, AI Customer Success (Vancouver)
🏢 Workday
📍 Vancouver