Elevate quality assurance at goeasy as a Senior Manager in Mississauga. Lead a tech-enabled QA program that enhances customer experiences and drives continuous improvement. In this pivotal senior leadership role, you'll shape a data-driven QA strategy across various operational areas.

Your expertise in quality assurance, operational controls, and analytics will transform how we assess and enhance customer interactions. Collaborate with multiple teams to foster a culture centered on continuous improvement and exceptional service. Key Responsibilities:

- Design and implement a data-enabled QA program across operations
- Develop effective QA operating models and governance frameworks
- Lead, coach, and develop a high-performing QA team




- Utilize AI and analytics to identify trends and improvement areas
- Create data visualizations for performance reporting

Requirements:

- 5 to 10 years in Quality Assurance or related fields
- Proven ability to lead teams and build performance routines
- Experience with QA frameworks and operational controls
- Solid analytical skills and experience with BI tools
- Excellent communication and stakeholder management skills

Drive quality and innovation as a leader in goeasy's transformative QA initiatives.

📌 Senior Manager Quality Assurance at goeasy (Mississauga)
🏢 goeasy
📍 Mississauga