Senior Project Manager – Commercial & Guest Experience Delivery Contract Length: 6 Months Raise is currently hiring a Senior Project Manager – Commercial & Guest Experience Delivery on behalf of our client. Our Client, is a major Canadian airline.

The Senior Project

Manager in this role will thrive in a fast-paced, complex environment and loves turning strategy into execution. In this role, you won’t just manage timelines—you will lead cross-functional teams to build the future of our client’s guest experience, driving automation, data unity, and operational efficiency across our airline and vacation brands. As a Senior Project Manager, you will lead the end-to-end delivery of high-visibility, complex initiatives that directly impact our clients guests and operational teams.

You will own everything from project inception to operational handover, ensuring all deliverables align with department KPIs and ’s annual Objectives and Key Results (OKRs). In your first 12–18 months, you will take the flight controls on several critical workstreams, including: Unified Guest Data & Consent Management: Define requirements and successfully execute the Terms and Conditions framework for our primary guest data initiative.

ServiceNow Knowledge Platform: Drive the successful launch of an MVP on the ServiceNow Knowledge platform to streamline internal operations.

Vacations Automation: Lead the transition from manual processing to an automated workflow for Travel Bank utilization within the Vacations teams. Spearhead other high-priority commercial and operational projects as corporate needs evolve.

Project

Planning & Execution Define project scope, explicit objectives, success metrics,



and tangible deliverables in partnership with sponsors. Develop comprehensive project plans mapping out timelines, milestones, and resource requirements. Maintain integrated schedules, project documentation, and drive day-to-day execution to hit critical milestones.

Monitor progress continuously, driving delivery cadence via status updates, stand-ups, and milestone checkpoints. Governance & Risk Management Establish robust project governance structures, reporting cadences, and executive decision forums (e.g., Own and maintain the project RAID log (Risks, Assumptions, Issues, Dependencies); identify and mitigate risks proactively before they impact the timeline. Manage scope changes strictly using structured impact assessments.

Act as the central coordination point across diverse IT teams, vendor partners, and business units. Provide transparent, executive-ready reporting on delivery status, timelines, and risks. Facilitate cross-functional workshops and alignment sessions to keep stakeholders engaged and expectations managed.

Track and report on project outcomes, KPIs, and strategic alignment metrics post-launch. Conduct thorough post-implementation reviews and retrospectives to capture process improvement opportunities. 5–8+ years of progressive project management experience navigating highly complex, corporate environments.



Deep expertise in project delivery methodologies, with the ability to fluidly apply Agile, Waterfall, or hybrid frameworks depending on project needs.

Strong foundational experience in risk management, dependency mapping, and establishing corporate governance frameworks. Elite planning and organizational skills, comfortably managing multiple shifting priorities. Formal training or experience in Change Management (e.g., Prosci) to help business teams successfully adopt new automated processes.

High proficiency with modern project management tooling like MS Planner, Jira, or Azure DevOps. Prior experience in Vendor and Partner Management, navigating third-party delivery timelines and contracts. University degree in Business Administration, Computer Science, Information Technology, Engineering Preferred Certifications PMP (Project Management Professional), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or PMI-ACP Change Management (e.g., ServiceNow Fundamentals / Micro-certifications (nice to have) this could be a colleague/manager that worked with you on Recent Projects that relate to this role Ask them to provide a Quick Endorsement – testimonial in point form of your accomplishment / value added) to highlight your skills for this role We can help!

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

📌 Senior Project Manager - Commercial & Guest Experience Delivery Raise - find a more meaningful [...] (Calgary)
🏢 Project Management Institute - Southern Alberta Chapter (PMI-SAC)
📍 Calgary