We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities.

Our approach leverages sector-specific experience, advanced technologies, and trusted insights to deliver long-term value and measurable outcomes. As a Senior Technology Operations Analyst (AMS EC SuccessFactors), you will play a strategic leadership role in delivering high-performing, resilient technology solutions across EY's internal and client-facing environments. You will lead complex development initiatives, drive technical strategies, mentor analysts, guide operational excellence, and partner with senior stakeholders to shape technology outcomes that align with business objectives.

Ensure data integrity and accuracy through regular audits, validations, and governance processes. Manage employee lifecycle data (hires, transfers, promotions, offboarding, LOA, position changes). Conduct user training, provide guidance, and support end-users with EC processes and system navigation.

Perform integration support, coordinating EC data flows with other HR and business systems. Maintain security and compliance, managing permissions and ensuring alignment with regulations and internal policies. Test and validate system changes, enhancements, quarterly releases, and integration scenarios.

Create and maintain documentation, including configuration details, user guides, and process updates. Develop innovative solutions improving system performance and reliability Deliver high-impact presentations to senior leadership Contribute to long-term technical strategy Identify opportunities for innovation and operational excellence Deep understanding of Employee Central data models, business rules, workflows, time off, position management, and EC core HR processes. Proven ability to manage AMS environments with high ticket volumes,



multiple clients, and complex cross-module impacts.

Strong analytical skills for interpreting HR data and troubleshooting system behavior. Diploma or Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. 5-7 years of hands-on SAP SuccessFactors Employee Central experience (configuration + support).

Experience in post-go-live AMS support, including incident management, enhancements, and governance workflows. Familiarity with EC integrations via CPI, Payroll, or third-party systems.

Experience participating in AMS governance, CAB reviews, and release management cycles.

Certification in SAP SuccessFactors EC or related modules. We seek individuals who bring senior-level technical insight, exceptional judgment, and the ability to influence outcomes across diverse teams.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future.

Our Total

Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.



Learning opportunities to develop new skills and progress your career Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets. To help create the best experience during the recruitment process, please describe any accommodations you may need.

We're committed to fostering an workplace where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.

Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

📌 Senior Technology Operations Analyst, AMS EC SuccessFactors, Managed Services Practice - Dieppe, NB (Halifax Regional Municipality)
🏢 EY
📍 Halifax Regional Municipality