Job number

J0826-0396

Job title

Senior User Eperience Researcher

Job Type

Contract

Vacancy Type

New

Location

Ottawa, Toronto, Ontario, Canada

Number of positions

1

Contract Duration

Until March 2028

Date posted

August 31, 2026

Closing date

September 11, 2026

Compensation

$79,277.00 - $93,267.00/year

Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems. CIHI is recognized as an eceptional place to work that embraces diversity, respect, integrity, collaboration and innovation.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program Fle- ible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

The Senior U Analyst/Senior User Eperience Researcher plans and conducts CIHI’s user research and testing, delivering timely, data-driven insights to enhance the user eperience of digital products and services. This role plans and eecutes both qualitative and quantitative U research activities, analyzes data, and communicates actionable findings to inform design and product decisions. The Senior Analyst also contributes to the development and maturation of U research standards, frameworks, and strategies across the organization.

What you'll do

1. Plan and eecute U discovery phases including user research, workshop design and facilitation, solution evaluation,



and heuristic assessments.
2. Develop detailed research plans by defining objectives and selecting appropriate methods such as interviews, surveys, usability testing, card sorting, tree testing, heuristic evaluations, and benchmarking studies.
3. Conduct a variety of U research activities including moderated and unmoderated remote evaluations using tools like Teams, Loop11, Optimal Workshop, and Questback.
4. Analyze and synthesize qualitative and quantitative research data and results using tools such as MS Ecel, SPSS, R Studio, and NVIVO; produce clear, concise research reports and presentations.
5. Create and maintain product personas aligned with CIHI’s Persona Framework and maintain centralized user data and survey question banks.
6. Support the development and implementation of U research and testing strategies, standards, guidelines, and templates.
7. Participate in the evolution of CIHI’s digital measurement initiatives, including U scorecards.
8. Advocate for user research within projects and promote research findings organization-wide.
9. Collaborate effectively within cross-functional agile teams and manage multiple projects simultaneously.

What you'll bring to the table

- Undergraduate degree in Human-Computer Interaction, Human Factors, Cognitive/Eperimental Psychology, Interaction Design, Computer Science, Data Science or related field, or equivalent combination of education and related eperience.
- 3-5 years eperience planning, conducting, analyzing, and presenting U research, including usability testing and evaluation of digital solutions.
- Eperience with statistical data analysis and qualitative research tools.




- Strong knowledge of U research methods, standards, and best practices.
- Skilled in evaluating early-stage design prototypes and advanced testing techniques.
- Ecellent organizational, project management, communication, presentation, and workshop facilitation skills.
- Ability to work independently and collaboratively in a rapid-paced, agile environment.
- Eperience with Google Analytics and Hotjar is an asset.

Additional Requirements

- . Primary locations: Toronto or Ottawa.

- . Must comply with all CIHI workplace policies, including privacy and confidentiality.
- . Fluency in English is required, bilingualism in both official languages is an asset.

To find out more about this role and other eciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section. We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses to communicate with applicants. Please make sure your profile has an updated address that is checked regularly, including the junk/spam mail folder, as we send time sensitive s (i.e. testing and interview bookings).

Data Privacy and Record Retention Notice In accordance with Ontario’s legislation, CIHI is required to retain copies of this job posting and all associated application materials for a minimum of three (3) years from the date the posting is removed from public view.

By submitting your application, you acknowledge that your personal information and application data will be stored securely in our systems for this mandatory retention period to ensure compliance with provincial employment standards.

Are you interested in this job?

📌 Senior User Experience Researcher (Toronto)
🏢 Canadian Institute for Health Information
📍 Toronto