Join March Networks as the Senior Vice President of Services and Operations, driving impactful service delivery. Enhance customer success and operational strategies for high-performing support teams. In this crucial leadership position reporting to the CEO, you will be responsible for shaping the Professional Services landscape for Smart Security Solutions.

Lead initiatives that integrate AI and analytics into service processes while managing financial performance and ensuring high customer satisfaction across global teams. Key Responsibilities:

- Define operating models for service delivery
- Oversee all professional services engagements
- Implement effective governance and resource management
- Optimize customer lifecycle processes for success
- Lead financial reporting and margin performance

Requirements:

- 10+ years in service operations management
- Experience with SaaS and cloud technology
- Proven leadership in international service teams
- Solid background in financial management and reporting
- Excellent stakeholder management skills

Drive transformative operational excellence at March Networks as a key figure in shaping customer outcomes.

📌 Senior Vice President, Services and Operations (Ottawa)
🏢 March Networks
📍 Ottawa