Service Advisor / Appointment Coordinator

Kelly Ford Service Department

We are looking for a Service Advisor / Appointment Clerk to join Kelly Ford’s fast pace service department.

If you enjoy working with people, staying organized in a fast-paced environment, and helping customers have a great service experience, we want to hear from you.

About the Role

As a Service Advisor / Appointment Clerk, you will be one of the first points of contact for our service customers. You will help customers schedule appointments, understand their service needs, and keep them informed throughout the repair and maintenance process.

You will work closely with our technicians, parts department, and service management team to ensure every customer's visit is handled professionally and efficiently.

Key Responsibilities

- Answer incoming service calls and assist customers with appointment scheduling
- Greet customers and determine their vehicle's service and repair needs
- Perform Clerical duties such as filing, sorting etc.
- Create accurate repair orders and document customer concerns
- Communicate service recommendations and repair requirements clearly to customers
- Provide customers with updates regarding the status of their vehicle
- Coordinate with technicians and the parts department to keep repairs moving efficiently
- Prepare estimates and explain recommended repairs and maintenance
- Review completed work with customers and explain charges at vehicle pickup
- Maintain accurate customer and vehicle information
- Follow up with customers regarding appointments, declined work, and completed service




- Deliver a professional and positive customer experience from appointment booking through vehicle delivery
- Return phone calls/emails from customers in a prompt time frame
- Receive and issue invoices and payments
- Perform other duties as required within the service department

What We're Looking For The ideal candidate will have:

- Previous automotive service advisor, service receptionist, appointment coordinator, or dealership experience is an asset
- Excellent customer service and communication skills
- Strong organizational and time-management abilities
- The ability to multitask in a busy environment
- A professional and friendly telephone manner
- Strong attention to detail and accuracy
- The ability to explain automotive service needs in a clear, customer-friendly way
- Basic computer skills and the ability to learn dealership software and systems
- A positive attitude and willingness to work as part of a team
- A valid driver's licence

Automotive knowledge is an asset, but we are willing to train the right candidate. Why Join Our Team?

- Work with an established qualified service team
- Opportunity for training and career development
- Competitive compensation
- Employee vehicle/service benefits
- A supportive team environment
- A fast-paced position where every day is different

If you are organized, customer-focused, and enjoy the automotive industry, we'd love to meet you. Apply today and become part of our Service Department team!

Pay: $18.00-$20.00 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Work Location: In person

📌 Service Advisor/Appointment Coordinator (Gander)
🏢 Kelly Ford
📍 Gander