Vehicle Service Appointment Coordinator - Salary plus Bonus The Role

Are you an experienced Appointment/Scheduling Coordinator looking to take the next step-up in your career? If so, we have a new challenge for you.

We are a growing family-owned business, looking to appoint a Vehicle Appointment Coordinator to join our team. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!

Key Responsibilities The key responsibilities of a Vehicle Appointment Coordinator include, but are not limited to:

- Promptly answer telephone in a warm and inviting manner
- Schedule service appointments. Follow up with customers as required
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Take the initiatives to exceed customer satisfaction, even if it requires overcoming obstacles
- Ensures that each customer encounter is consistent with the Bramgate Promise
- Understands the customer service measurements used in the Volkswagen network
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines
- Provides details of customer concerns to the Service Manager on a regular basis
- Identifies, recommends, and supports opportunities for methods/process improvement
- Complete customer surveys. Maintain a customer follow-up system with all customers to confirm satisfaction with their service experience




- Identifies repeat customers and treats them accordingly
- Assist Service Consultants in customer reception as required
- Perform various clerical and administrative duties
- Organize, maintain, and coordinate Company records and files in their proper locations
- Where necessary, assist in the compilation of data for various reports
- Maintain a clean and safe work area
- Other duties as required

Our Company Bramgate Automotive Inc. has been in business since 1967 for more than 54 years. We have 5 locations in the Peel region. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!

Our vision is to make every customer experience easy, efficient, and enjoyable.

We are proud of

- Our high volume and performance stores
- Autosphere Dealership Employer of Choice Award - 2026
- Canadian Auto World Employer of Choice (CAWEOC) Award – 2020
- Canada’s Top 25 Best Dealership to work for by Automotive News – 2018 & 2019.

The Benefits

- State-of-the art facility. Air-conditioned spaces
- Outstanding leadership and support
- Professional training and processes
- Large customer base
- Benefit package, life, dental, health, RRSP, pension plan and EAP
- Collegial workplace atmosphere
- Career advancement opportunities





What you bring to the role The key skills and qualities of a Volkswagen Appointment Coordinator:

- High school diploma or equivalent
- Office Administration diploma would be considered an asset
- 2-5 years of direct work experiences in a dealership setting
- Able to create an environment where customers are regularly apprised of the current situation
- Always maintains a professional appearance
- Able to write simple correspondence, including memos, letters, etc.
- Knowledge of vehicles, equipment, and/or services offered
- Strong knowledge of Microsoft Office products, including Excel and Word
- Superior telephone manners and solid interpersonal skills
- Strong customer service orientation and follow-up
- Able to organize and maintain files and basic database
- Ability to work individually and part of a team
- Willing to learn more as a part of further personal development
- Valid G driver's licence

If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your growth opportunities, then please submit your resume. We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Pay: $18.00-$20.00 per hour

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Experience:
- Dealership: 1 year (preferred)

Work Location: In person

📌 Service Appointment Coordinator (Brampton)
🏢 BRAMGATE AUTOMOTIVE, AUDI MISSISSAUGA
📍 Brampton