· Job Functions:

· Greet customers warmly and ascertain problem or reason for calling

· Open and maintain customer accounts by recording account information

· Manage large amounts of incoming calls

· Identify and assess customers' needs to achieve satisfaction

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Use computer skills to schedule service appointments, verify account information, process payments

· Answer questions about warranties

· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· The target is to ensure excellent service standards and maintain high customer satisfaction.

· Requirements:

· Proven customer support experience





· Robust phone contact handling skills and active listening

· Excellent communication and presentation skills

· Ability to multi-task, prioritize and manage time effectively

· Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.

· Skills & Abilities:

· Customer Service

· Documentation Skills

· Listening Skills

· Phone Skills

· Resolving Conflict

· Multitask

· Patience

· Empathy

· Phone skills

· Positive Attitude

· Attention to Detail

· People Oriented

· Problem Solving

· Ability to Work Under Pressure

· Computer Skills

· Job Types: Full-time, Permanent

· Experience:

- Customer Service: 1 year (Preferred)

Job Types: Full-time, Permanent Pay: $20.00-$24.00 per hour

Benefits

- Dental care
- Extended health care

Work Location: In person

📌 Service Coordinator (Kingston)
🏢 St. Lawrence Pools/ Potters Nurseries
📍 Kingston