Service Manager – Lakeside Ford

Lakeside Ford is seeking an experienced and motivated Service Manager to lead and oversee the day-to-day operations of our Service Department. This position is responsible for delivering an exceptional customer experience while ensuring the department operates efficiently, profitably, and in accordance with Ford Motor Company standards.

The Service Manager will lead and support service advisors, technicians, and service support staff while managing workflow, scheduling, productivity, repair quality, and customer communication. The successful candidate will build a positive, accountable team environment and work closely with Parts, Sales, and Management to ensure a seamless dealership operation.

Key Responsibilities:

- Oversee daily Service Department operations, workflow, and scheduling.

- Lead, coach, and develop Service Department employees to achieve performance and customer-service objectives.

- Monitor technician productivity, efficiency, quality of work, and overall department performance.

- Ensure customers receive professional, timely, and transparent communication throughout the repair process.

- Handle customer concerns and resolve service issues professionally and effectively.





- Maintain high standards for repair quality, safety, cleanliness, and compliance.

- Monitor departmental sales, gross profit, expenses, and overall profitability.

- Work closely with the Parts Department to ensure efficient repair order flow and parts availability.

- Ensure warranty and internal repair procedures are completed accurately and in accordance with Ford requirements.

- Support and maintain Ford service programs, processes, and customer satisfaction standards.

- Review department performance metrics and identify opportunities for improvement.

- Maintain a positive, professional, and team-oriented work workplace.

- Assist with recruitment, training, performance management, and employee development.

- Ensure all dealership policies, procedures, and applicable regulations are followed.

The ideal candidate will have strong leadership and communication skills, a customer-first mindset, sound automotive service knowledge, and the ability to effectively manage people, processes, and financial results. Previous automotive dealership service management experience is considered an asset.

📌 Service Manager, Lakeside Ford (Great Slave Lake)
🏢 Lakeside Ford
📍 Great Slave Lake