Our client, a leading organization in the industry sector, is seeking a ServiceNow CSM Lead Developer to join their team. As a ServiceNow CSM Lead Developer, you will be part of the IT department supporting the ServiceNow platform and customer service management initiatives. The ideal candidate will demonstrate robust technical expertise, excellent problem-solving skills, and effective communication abilities, which will align successfully in the organization.

Job Title: ServiceNow CSM Lead Developer

Location: Calgary, AB - Work is onsite in Calgary, AB.

Contract Duration: 6 Months + Extension.

What's Needed?

- At least 4 years of experience in ServiceNow development, configuration, customization, and enhancements.
- Proven experience with ServiceNow Customer Service Management (CSM) modules.
- Strong development skills using JavaScript, XML, and AngularJS.
- Experience with third-party integrations, especially omni-channel tools like Twilio and 3C logic.
- Mandatory certifications: ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist - CSM.

What's the Job?

- Lead development and customization of ServiceNow Customer Service Management (CSM) modules to meet organizational needs.
- Integrate third-party omni-channel tools such as 3C logic and Twilio to enhance customer engagement capabilities.
- Implement and support features like Virtual Agent, Portal, Now Mobile, and Agent App to improve user experience.
- Configure functionalities following industry best practices and standards to ensure optimal performance.
- Provide technical support and guidance on ServiceNow capabilities, modules,



and best practices to team members and stakeholders.

What's in it for me?

- Opportunity to work on innovative projects within a energetic organization.
- Flexible work from home environment promoting work-life balance.
- Chance to enhance your skills with industry-recognized certifications and training.
- Collaborate with a diverse and talented team committed to excellence.
- Be part of a forward-thinking organization that values your expertise and contributions.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future.

Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

📌 ServiceNow CSM Lead Developer (Calgary)
🏢 Experis Canada
📍 Calgary