Hiring a Solution Architect (Salesforce & AWS Cloud Services, and Insurance/Financial Services domain) .

Job Role/Title : Solution Architect (Salesforce & AWS Cloud Services) Job Type : Contract Prospect. Initial contract for 1 year Work Style : Hybrid Work - 3 days per week in the office required (Tuesday and Thursday are mandatory).

Work Hours : 37.5 hours/week, typically Monday-Friday, 9:00 am to 5:00 pm Contractor to work extra time or be on-call : Yes, may require support overtime as needed. Successful personnel must have an active Reliability Status Security Clearance / be willing to undergo the Security Clearance process Eligibility Criteria: The consultant must be a resident of Canada for at least 5+ years to be eligible to apply for the client's Reliability Status Security Clearance. Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.

Hands-on expertise in AWS services supporting Amazon Connect integrations, including Lambda, API Gateway, EventBridge, IAM, S3, DynamoDB, and CloudWatch. Familiarity with major public cloud providers (AWS, Azure, or GCP); AWS and Salesforce certifications are considered an asset.

Experience with technologies such as Java, SQL,.NET, Salesforce Platform, and AWS. ___________________________________________________________ Position Overview : We are looking to hire a contractor Solution Architect for our Technology Enablement Platform team. Design end-to-end solution architectures that align business goals, customer needs, and enterprise strategy. Architect customer service and contact center solutions.

Collaborate closely with peers to design scalable solutions that accommodate future architectural changes.

Lead Technical Direction





Own the technical vision and solution roadmap in collaboration with Enterprise and Portfolio Architecture. Ensure solutions meet security, reliability, scalability, and performance standards. Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.

Lead modernization initiatives focused on enhancing customer and advisor experiences through integrated CRM and contact center platforms. Act as a trusted advisor, communicating complex technical concepts clearly to diverse audiences. Build strong relationships across teams, vendors, and platform partners, including Salesforce and AWS.

Collaborate with customer service, operations, and digital teams to optimize customer interaction workflows and experiences. Foster a high-performing, agile engineering culture. Promote a mindset of continuous learning, improvement, and accountability.

Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. ~ Minimum 10 years of experience in complex IT environments, particularly in architecture, application development, and integration. ~Strong experience designing and implementing solutions on the Salesforce platform, including Salesforce Service Cloud. ~ Experience architecting and implementing Amazon Connect contact center solutions, including voice, chat, routing, agent workspace, and omnichannel customer engagement capabilities.



~ Experience designing and supporting integrations between Salesforce Service Cloud Voice (SCV) and Amazon Connect, including CTI integrations, call controls, screen pops, call recording, real-time transcription, and agent experience optimization. ~ Experience designing enterprise integrations using APIs, middleware, event-driven architectures, and microservices. ~ Demonstrated ability to lead and influence technical decisions across multiple teams and priorities. ~ Excellent communication and collaboration skills with both technical and non-technical stakeholders. ~ A preference for simplicity and an ability to challenge technical constraints through iterative and Agile approaches. ~ Experience aligning architecture with business goals and IT strategy in collaboration with delivery and infrastructure teams. ~ Deep knowledge of Salesforce Service Cloud, Service Cloud Voice (SCV), Case Management, Omni-Channel Routing, Knowledge Management, and Digital Engagement capabilities. ~ Experience integrating Salesforce Service Cloud Voice with Amazon Connect using CTI adapters and supporting AWS services. ~ Experience with customer contact center technologies, including IVR, call routing, workforce optimization, conversational AI, and digital engagement channels. ~ Proficiency with CI/CD tools such as GitLab, Git, Bitbucket, and DevOps pipelines. ~ Familiarity with architecture modeling languages and frameworks (UML, ArchiMate, TOGAF, etc.). ~ Understanding of architecture disciplines across Business, Information (Data), Application, Technology, and Security. ~ Experience with Agile delivery methodologies (Scrum, Kanban) and understanding of Agile principles. ~

📌 Solution Architect (Salesforce & AWS Cloud) (Toronto)
🏢 Brainhunter Systems
📍 Toronto