The General Manager is responsible for the overall leadership, performance, and day-to-day operation of their Speeders location.

This is a hands-on leadership position responsible for ensuring the facility operates safely, efficiently, profitably, and consistently with Speeders standards. The General Manager leads the management team, develops employees, oversees labour and financial performance, maintains operational standards, and ensures guests receive an exceptional experience.

The General Manager is expected to understand all areas of the business and be actively involved in operations. Success in this role requires strong leadership, communication, accountability, organization, financial awareness, and the ability to lead a large team in a fast-paced entertainment environment.

The General Manager reports directly to Head Office and is responsible for ensuring company policies, procedures, and operational expectations are consistently implemented at their location.

KEY RESPONSIBILITIES

Leadership & Management

- Provide strong, consistent leadership to the entire location.
- Lead, support, coach, and hold the management team accountable.
- Set transparent expectations and ensure managers understand their responsibilities and areas of ownership.
- Build a positive, professional, and team-focused workplace culture.
- Ensure the management team operates as one unified team rather than individual departments.
- Maintain open and consistent communication with Head Office.
- Participate in management meetings, training, and company initiatives.
- Follow through on direction, action items, and operational changes communicated by Head Office.
- Lead by example in professionalism, attitude, attendance, work ethic, and adherence to company policies.
- Be visible and actively involved in the operation rather than managing exclusively from an office.
- Step into operational positions when required to support the team and business.

Daily Operations

- Oversee the overall daily operation of the facility.
- Ensure the location is properly prepared for opening, daily operations, events, peak periods, and closing.
- Ensure managers are effectively running the floor and appropriately positioned throughout the facility.
- Maintain awareness of business levels and adjust staffing and operations accordingly.
- Ensure all departments work together effectively, including Reception, Track/Pits, Attractions, Arcade, Food & Beverage, Events, and Maintenance.
- Ensure operational issues are identified and resolved quickly.
- Ensure equipment, attractions, and facility concerns are reported and followed through to completion.
- Maintain a clean, organized, professional, and guest-ready facility at all times.





Financial Performance & Labour Management

- Take ownership of the location's overall financial performance.
- Understand and monitor sales, labour costs, overtime, expenses, and other key performance indicators.
- Review labour regularly and ensure staffing levels reflect actual business needs.
- Make timely staffing adjustments when business levels change.
- Minimize unnecessary overtime and ensure overtime is properly managed.
- Work with Head Office to identify opportunities to increase revenue and control expenses.
- Ensure managers understand the financial impact of their operational decisions.
- Protect company assets and ensure proper cash-handling and financial procedures are followed.
- Monitor location performance and take corrective action when targets are not being achieved.

Staffing, Training & Development

- Ensure the location is appropriately staffed based on operational requirements.
- Participate in recruitment, interviewing, hiring, onboarding, and employee development.
- Ensure new employees receive proper training before working independently.
- Ensure employees and managers understand Speeders policies, procedures, safety standards, and service expectations.
- Identify employees with leadership potential and support their development.
- Provide ongoing coaching and feedback rather than waiting for formal performance reviews.
- Address performance, attendance, conduct, and policy concerns promptly and consistently.
- Work with Head Office on disciplinary action, performance improvement plans, and terminations when required.
- Ensure scheduling supports both operational needs and responsible labour management.
- Develop a strong management team capable of successfully operating the facility without relying on one individual.

Guest Experience

- Ensure exceptional guest service is consistently delivered throughout the facility.
- Maintain a strong presence on the floor and interact with guests regularly.
- Ensure employees are friendly, knowledgeable, professional, and engaged.
- Respond to guest concerns quickly and professionally.
- Empower managers to resolve guest issues appropriately while protecting the business.
- Review guest feedback and identify recurring trends or opportunities for improvement.
- Follow up on significant complaints and incidents when required.




- Ensure the entire guest journey — from arrival through departure — meets Speeders standards.

Safety & Compliance

- Maintain a strong safety culture throughout the facility.
- Ensure Speeders safety procedures and operating policies are consistently followed.
- Ensure employees receive appropriate safety training for their positions.
- Ensure incidents, injuries, equipment concerns, and hazards are documented and reported appropriately.
- Review incidents and identify opportunities to prevent recurrence.
- Ensure required inspections, safety meetings, documentation, and corrective actions are completed.
- Ensure managers actively enforce policies rather than overlooking violations for convenience.
- Maintain compliance with applicable employment, health and safety, food service, liquor, and other regulatory requirements.
- Work closely with Head Office regarding significant incidents, injuries, claims, or safety concerns.

Food & Beverage

- Work closely with restaurant leadership to ensure Food & Beverage operations meet Speeders standards.
- Monitor restaurant labour, sales, service standards, cleanliness, food quality, and guest experience.
- Ensure Food & Beverage operations are properly integrated with the rest of the facility.
- Ensure applicable food safety and liquor service requirements are followed.
- Support restaurant leadership in addressing staffing, operational, and performance concerns.

Events & Group Business

- Support the Events Team and location staff in delivering successful group and corporate events.
- Ensure operations are properly prepared for upcoming events.
- Review significant upcoming bookings and ensure staffing and operational requirements are planned in advance.
- Ensure event clients receive the experience and services promised during the booking process.
- Work collaboratively with the Events Team to resolve operational concerns and improve event execution.
- Recognize the importance of events and group business to the overall performance of the location.

Communication & Head Office Partnership

- Maintain consistent, transparent communication with Head Office.
- Communicate significant operational, staffing, safety, financial, or guest concerns promptly.
- Provide requested reports, information, and follow-up within established timelines.
- Implement company-wide policies and operational changes consistently.
- Seek clarification when necessary rather than creating conflicting location-specific procedures.
- Ensure communication from Head Office is effectively communicated to the management team and staff.
- Work collaboratively with other Speeders locations and Head Office leadership.

📌 Speeders Chinook General Manager (Calgary)
🏢 Speeders Calgary Chinook
📍 Calgary