OnX has helped organizations across Canada solve complex technology challenges — combining deep technical expertise with local insight and long-term client relationships. OnX's capabilities span cloud, cybersecurity, digital infrastructure, data, AI, and managed services, with a track record of trust from Fortune 500 clients in highly regulated industries. OnX brings enterprise-scale resources with the accountability and flexibility of a partner who stays with clients at every stage — from first assessment through everyday operations.

Essential Functions

Support Account Executive and Existing Territory

- Act as a strategic support partner to the sales team across the end-to-end sales lifecycle
- Address client inquiries promptly and professionally, providing comprehensive information about our products and services.
- Ensure client satisfaction through effective communication and problem-solving.
- Ensure accuracy and timeliness of sales documentation, pricing, and approvals
- Coordinate with Account Managers, SA’s, Operations, Finance and Legal, to support deal closure and execution
- Maintain and update CRM systems to ensure data integrity and visibility
- Support with renewals, upsell, cross-sell, and customer onboarding activities

Quote and Order Processing

- Prepare accurate quotes and process orders efficiently.
- Collaborate with the sales team and infrastructure solution Architect to tailor solutions that meet client needs.
- Work closely with the Manufacturers & Distributors to secure and obtain pricing.

Understanding of IT Solutions and Partner Programs

- Stay abreast of current IT solutions and vendor partner programs.
- Provide expert guidance to clients on product offerings and compatibility.

Building Client, Manufacturer and Distribution Relationships





- Cultivate strong relationships with clients, understanding their business needs and challenges.
- Act as a trusted advisor, offering solutions that align with client objectives.
- Cultivate strong relationships with our Vendors and Distributors.

Cross-Functional Collaboration

- Work collaboratively with various departments, including operations, logistics, and technical support team.
- Ensure seamless communication and coordination to enhance overall customer experience.

Team Player

- Actively contribute to the success of the sales team through collaboration and knowledge sharing.
- Foster a positive and supportive team environment.

Attention to Detail and Multitasking

- Demonstrate meticulous attention to detail in quote preparation and order processing.
- Effectively manage and support multiple opportunities concurrently.

Specific Skill Requirements

- Excellent customer service experience
- 5-10 years’ experience within the IT community working with both vendors and distributors.

- Valuable verbal and written communication skills in English
- Strong interpersonal skills and positive attitude

Competencies In The Following Are Essential

- Must have Customer and Vendor/Manufacturer relations experience.
- Customer focused
- Self-motivated / initiative
- Competitive, problem solver with a get it done type attitude
- Eagerness to learn and technical aptitude is a must
- Ability to work both independently or as part of a team
- Ability to work well under pressure in order to meet tight deadlines
- Must be located in GTA

Education

- Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory)

Experience

- 5 to 10 year’s experience

Supervisory Responsibilities

- No Supervisory Responsibility

$65,000-80,000 CAD Compensation

📌 Sr. Lead Specialist-Sales Support (Toronto)
🏢 CBTS
📍 Toronto