Company Description

Harmony Jewelry & Co. is a family-owned, women-led Canadian business dedicated to helping customers celebrate meaningful moments and express their individuality. We are based in Southwestern Ontario, and offer high-quality everyday pieces, personalized engravings, and permanent jewelry. Team members contribute to a warm, welcoming retail environment where customers feel comfortable exploring unique, sentimental items.

We value creativity, craftsmanship, and exceptional service, and offer growth opportunities for individuals who share these values. Candidates interested in exploring opportunities can learn more at harmonyjewelryco.ca/careers

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Job Type:

Full-time, permanent

Location:

Sherway Gardens, Etobicoke, Ontario

Reports To

: Harmony Supervisor

Vacancy Status:

This is an existing position that is currently open.

Role Description The Store Manager, Retail position is a full-time, on-site role based in Etobicoke, ON. This position is responsible for overseeing daily store operations, including opening and closing procedures, merchandising, inventory management, and ensuring a visually appealing and organized sales floor.

The Store

Manager leads and coaches the team to deliver consistent, high-quality customer service, achieve sales targets, and maintain a positive, inclusive work environment. Day-to-day tasks include running the store, scheduling, performance feedback, supporting staff with customer interactions, and monitoring store policies related to cash handling and loss prevention.

What We Offer

- Compensation. $25.00 per hour, plus performance-based incentives tied to your store's results.

- Advantages. Extended health benefits, dental & vision coverage, and paid time off.

- Perks. An employee discount, and a piece of Harmony jewelry of your own.

- Ownership. Your own store and team to lead, reporting directly to the supervisor and owners.

- Growth. Room to grow as Harmony grows, with us developing and promoting our leaders.

What you'll be doing as a Store Manager at Harmony

- Team Leadership. Set the standard for how the store runs and lead by example on the floor.



Coach and inspire your team, foster accountability for individual and store performance, and provide real-time feedback and guidance so everyone delivers at the same high standard. Have the tough conversations directly and fairly to resolve performance issues and uphold company standards.

- Sales & Performance. Own your store's sales targets and lead from the floor to hit them. Set the pace in every customer interaction and coach your team to exceed individual and store goals, turning Harmony's personalized services into thoughtful, customer-centered sales. Track your store's results, spot what's working, and partner with head office on promotions and strategies to grow performance.

- Customer Experience. Deliver Harmony's signature personalized experience and make sure every customer leaves with something that feels like them. Use strong product knowledge to create memorable shopping moments and build lasting loyalty, and hold the team to that standard.

- Store Operations. Run daily operations end to end, from opening and closing, to POS and cash handling, inventory, loss prevention and store standards. Keep the sales floor visually appealing, well-merchandised and organized, and your processes efficient and consistent.

- Scheduling & Payroll. Build the weekly staff schedules and manage time‑off requests to keep consistent floor coverage. Run payroll processing and oversee store financials to maintain accuracy, compliance with company standards, and on-time submission so every team member receives correct pay without delay.

- Hiring & Team Building. Interview, hire, onboard and train the right people for your floor, and build a pipeline for seasonal and core hiring. Partner with head office to develop your associates and grow their careers at Harmony.





We'd love to hear from you if –

- You have 2+ years of retail management or team-leadership experience, ideally in jewelry, fashion or another specialty or customer-facing retail environment.

- You're a results-oriented leader who sets the tone on the floor; the kind of manager a team respects and delivers for, and you hold the standard without losing the room.
- You're skilled at coaching and accountability, and you have the managerial courage to lead the tough conversations yourself rather than escalate them.
- Proven store management experience with a track record of meeting sales goals and driving your team to exceed them.

- You're confident with POS systems (Lightspeed POS knowledge is an asset), scheduling and the operational side of running a store.
- You're available to work full time at our store in Etobicoke on a retail schedule, including Saturdays and busier weekends and holidays through peak seasons.
- High school diploma or equivalent; post-secondary education in business, retail management, or a related field is an asset.

You might not meet every requirement listed, and that's okay. If you bring relevant experience and a genuine drive to lead, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location and Schedule.

This is a full-time role at our Sherway Gardens location in Etobicoke, Tuesday to Saturday, with additional weekend and holiday coverage during our busier seasons. You'll have Sundays and Mondays off through most of the year.

Join us, and be part of something personal.

The compensation is $25.00 per hour and benefits. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual.

Harmony Jewelry & Co. is an equal opportunity employer committed to a respectful and inclusive workplace where every team member is valued. We review every application personally. We do not use Artificial Intelligence technologies to screen, assess or select candidates.

Learn more about us at harmonyjewelryco.ca.

📌 Store Manager, Retail (Etobicoke)
🏢 harmony jewelry u0026
📍 Etobicoke