Frontier Lodging Solutions is seeking a relationship-focused, organized, and commercially minded Supplier Partnerships Coordinator to manage and grow our network of independent hotel and lodging partners across North America.

This is an individual contributor role with direct ownership of an assigned supplier portfolio. The successful candidate will build strong relationships with hotel owners, General Managers, sales teams, and internal stakeholders while identifying opportunities to improve rates, service, performance, and overall partnership value.

Key Responsibilities

- Manage an assigned portfolio of independent hotel and lodging partners as the primary supplier contact.
- Build and maintain strong relationships with hotel owners, General Managers, and sales teams.
- Develop new supplier partnerships through outbound outreach, networking, industry events, and market research.
- Identify gaps in the supplier network based on client travel patterns, market demand, and business opportunities.
- Negotiate hotel rates, commissions, billing arrangements, payment terms, cancellation policies, and other commercial terms.
- Manage supplier onboarding, contracts, annual renewals, rate implementation, and ongoing relationship management.
- Monitor supplier performance, production, pricing, and service levels to identify opportunities for improvement.
- Re-engage inactive or lapsed hotel partners where business opportunities exist.
- Conduct property visits, site inspections, and market assessments as required.
- Investigate and resolve rate-loading, booking-channel, commission, billing, contractual, and service-related issues.
- Maintain accurate supplier records, agreements, rates, contacts, property information, and performance data.
- Collaborate with Finance, Reservations, Operations, Sales,



and Client Services to resolve supplier-related issues and improve processes.
- Provide reporting and support for management-group agreements, supplier incentive programs, and departmental initiatives.
- Represent Frontier Lodging Solutions professionally in supplier meetings, property visits, and industry events.

What We’re Looking For

- 1–2 years of experience in account management, business development, hospitality, sales, supplier relations, customer service, or a related field.
- Experience in hotel, lodging, travel, or hospitality is an asset.
- Education in business, hospitality, tourism, or a related field is an asset.
- Strong relationship-building and interpersonal skills.
- Excellent written and verbal communication skills.
- Confident in initiating business relationships and negotiating commercial terms.
- Solid problem-solving and customer service skills.
- Commercially minded with an understanding of rates, production, and supplier performance.
- Highly organized with excellent attention to detail and follow-through.
- Ability to manage a large portfolio, multiple deadlines, and competing priorities.
- Self-motivated and comfortable working independently while collaborating with a team.
- Comfortable working with reports and using data to support business decisions.
- Proficient with Microsoft Office, particularly Excel, Outlook, Word, and Teams.
- Comfortable learning CRM systems, databases, booking platforms, and other technology.

Travel Requirements Periodic travel throughout Canada and the United States is required for supplier meetings, property visits, market assessments, and industry events.

A valid driver’s license and passport are required.

Benefits

- Casual dress
- Company events
- Dental care
- Flexible schedule
- Paid time off

Work Location: In person

📌 Supplier Partnerships Coordinator (Calgary)
🏢 Frontier Lodging Solutions
📍 Calgary