Job Title: Support Delivery Lead / Technical Lead

Location: Toronto, ON

Work Arrangement: Hybrid (4 days a week in office)

Employment Type: Contract

Duration: 06-12 Months

Pay Rate: CAD 58-62/hour Incorporated

Domain: BFSI

Application Deadline: Aug. 30th, 2026

SKILLS REQUIRED

- Experience of Web application support
- Solid understanding of: Site Reliability Engineering, Server – client architecture, Batch execution, RDBMS
- Exp. in Production Support & Incident Management
- Able to own L1/L2 production support for web applications, internal and external client facing
- Act as primary escalation point for critical production incidents (P1/P2)
- Coordinate on-call support and support rotations Root Cause Analysis & Problem Management Perform root cause analysis (RCA) for recurring or major incidents
- Support production deployments and release validation




- Review change requests for production readiness
- Monitor platform health, integrations, and integrity
- Knowledge of SRE tools like Dynatrace, Elk, and PagerDuty
- Troubleshoot issues related to: Web Application deployed on Windows and Linux, Integrations (REST/SOAP APIs, middleware, RDBMS), User Security, Certificates, authentication, and authorization issues

EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 Technical Lead (Toronto)
🏢 Pacer Group
📍 Toronto