Technical Support Professional — Managed Services Provider (In-Office)

Location: Cloverdale, Surrey, BC

Type: Full-Time, Permanent

Compensation: $55,000–$70,000 annually, based on experience, plus paid on-call premium

Work Arrangement: In-office only — not hybrid, not remote

About the Role

We're a Managed Services Provider supporting business clients across a wide range of industries and technical environments. This role suits someone who enjoys variety, problem-solving, and direct client contact, and who understands the pace and structure of MSP work.

This is not a single-environment internal IT role. You'll support multiple clients, manage competing priorities, and work within a structured, ticket-driven support model.

All support is delivered remotely from our Cloverdale office. There are no client site visits and no travel between locations — no vehicle needed, no windshield time, and a predictable place to work from every day. The role is in-office; hybrid and work-from-home arrangements are not available.

Who This Role Is For

- Technical professionals with MSP experience who understand ticket queues, SLAs, documentation, and time tracking
- People who like hands-on problem solving and seeing the impact of their work daily
- Candidates who are reliable, accountable, and comfortable switching context throughout the day
- People looking for a long-term role with room to grow

Who This Role Is Not For

- Candidates seeking remote or hybrid work
- Those who prefer a slow-paced, single-environment internal IT role
- Individuals who dislike structured processes or accountability

What You'll Be Doing

- Supporting multiple client environments across desktop, user, and system-level issues
- Working in ConnectWise to track, prioritize, and resolve tickets, and to record time accurately




- Supporting Microsoft 365, endpoint devices, security tools, backup, and client infrastructure
- Communicating clearly with clients and teammates
- Escalating issues appropriately and following defined processes
- Participating in a paid on-call rotation (typically 5–6 weeks per year)

What We're Looking For — Required

- 3+ years in IT support, including at least 1 year at a Managed Services Provider
- Legally entitled to work in Canada
- Able to commute daily to our Cloverdale office and work standard business hours
- Strong communication skills and a professional, client-facing manner
- Willingness to participate in the on-call rotation

Strongly Preferred

- Experience supporting multiple clients simultaneously
- ConnectWise experience (Manage, Automate, ScreenConnect)
- Familiarity with Microsoft 365, endpoint management, security, and backup tools

Internal IT experience is an asset but does not replace MSP experience. Learning, Growth & Development

- Paid certification exams for relevant technologies
- Training and hands-on learning opportunities
- Exposure to a wide range of real-world environments, not just labs
- Growth based on capability, reliability, and performance — not politics or tenure

Why People Like Working Here

We're reliable about the work, not stiff about the environment. Casual dress code, free parking, easy transit access, a games room with ping pong and consoles, and a team that actually talks to each other.

Schedule

Monday to Friday, [9:00 AM–5:30 PM / 9:30 AM–6:00 PM]. Paid on-call rotation, typically 5–6 weeks per year.

Important Notes

- In-office only — no remote or hybrid arrangements
- Only applications that include a detailed cover letter will be considered
- Expect a structured screening process, including a pre-screening questionnaire

📌 Technical Support Professional — Managed Services Provider (In-Office) (Surrey)
🏢 Superion
📍 Surrey