Join Proofpoint as a Technical Support Engineer and make a significant impact on cybersecurity for large enterprises. This role involves diagnosing issues and supporting our email archiving solutions while thriving in a professional, collaborative team. You will interact directly with enterprise-level clients, delivering professional technical support and ensuring their satisfaction.

Your responsibilities include managing support cases and working closely with various teams to resolve issues efficiently. Customers highly value your ability to provide insightful solutions in a fast-paced setting. Key Responsibilities:

- Handle customer inquiries via phone and ticketing systems
- Ensure timely case updates within SLA protocol
- Provide guidance on product configurations and usage
- Manage escalation processes for complex cases
- Collaborate with infrastructure teams for issue recreation Requirements:
- 3+ years of technical support experience
- Proficient in troubleshooting distributed systems
- Background in Microsoft Exchange and IIS administration
- Strong verbal and written communication skills
- Must be legally authorized to work in Canada Drive impactful customer experiences with your expertise at Proofpoint.

📌 Technical Support Engineer at Proofpoint (Toronto)
🏢 Proofpoint
📍 Toronto