At Corus Entertainment, we’re shaping the future of media in Canada—home to the country’s biggest hits, most trusted news, and greatest value.

Our mission is simple: to create engaging content, connect with audiences wherever they are, and drive meaningful growth. Full-Time Corus Entertainment is seeking an Application Support Specialist to provide primary and secondary support for business applications across on-premises and cloud environments. Reporting to the Manager, Business Systems, you will troubleshoot and resolve issues, coordinate testing and system changes, maintain documentation, and support business-critical applications.

You’ll help ensure applications remain secure, stable, and current through access administration, maintenance activities, audits, and application upgrades, while following Corus' IT General Controls and ITIL/ITSM best practices. Working closely with business stakeholders and technology teams, you will leverage tools such as Power BI and Excel to provide operational insights and support informed decision-making. This role offers the opportunity to support a diverse enterprise application environment, solve complex technical challenges, and expand your expertise across cloud, data, integration, and business systems.

This is a hybrid role based at Corus Quay, with an expectation to work onsite one to two days per week, or as required based on business and team needs. Provide primary and secondary support for business applications, buildingexpertisein their functionality, configuration, dependencies, and business use. Coordinate with vendors, technical teams, and business users to manage ongoing support, updates, and patches.

Work independently to investigate incidents, identifyroot causes, troubleshoot urgent production issues, and drive issues through to resolution while keeping stakeholders informed Maintain secure, reliable applications by completing scheduled operational and audit activities, reviewing vendor releases, assessing risks, and coordinating updates, patches, testing, user validation, and approved changes across hybrid on-premisesand cloud environments. Support application maintenance, modification, and enhancement through problem solving, data analysis, testing, documentation, and coordination with business stakeholders Create, maintain, and analyze reports, dashboards,



and operational insights using Power BI, Excel, and SQL to support business processes, issue analysis, and decision-making Conduct business application security administration in accordance withpolicies, procedures, and internal control requirements Communicate regularly with senior managers and business stakeholders, translating technical findings and solution options into clear, practical business terms Recommend practical solutions that balance business priorities, user impact, technical constraints, and long-term supportability. Use incident trends, process gaps, and operational data to identifyroot causes, automate repeatable work, streamline support processes, and deliver measurable improvements in reliability and team effectiveness.

Participate in compensated after-hours support for planned maintenance, major changes, upgrades, and urgent production incidents. urgent incident support may be requiredwith limited notice. The expected frequency and whether supportfollowa formal rotation will be confirmed during the recruitment process. Post-secondary degree or diploma in information technology, computer science, or a related field, or an equivalent combination of education, certifications, and relevant experience.

Minimum of five years of progressive experience in information technology, application support, business systems, or a related enterprise support environment. Strong analytical and problem-solving skills, including the ability toidentifyroot causes, interpret operational data, create reports and dashboards using Power BI, Excel, and SQL, and recommend practical solutions. Ability to work independently, organize competing priorities, adapt to changing needs, and make sound decisions in a fast-paced support environment.

Familiarity with ERP, OMSand CRM platforms such as Great Plains, Dynamics 365, S4M, WideOrbit and Salesforce or similar systems Working knowledge of hybrid Windows environments, including Windows Server, Azure,



enterprise applications, and ITIL/ITSM practices for incident, problem, change, and service management.

Experience installing, updating, and supporting Windows applications and related components in an enterprise environment Robust written, verbal, and interpersonal communication skills, with confidence, empathy, and sound judgement to work effectively with senior managers, technical teams, vendors, and end users and translate technical concepts into practical business language. Demonstrated experience supporting enterprise applications and integrations across hybrid cloud and on-premisesenvironments, including ERP, OMS, or CRM platforms such as Great Plains,S4M,WideOrbit,Dynamics 365, Salesforce, or similar systems. Proven ability to take ownership of supported applications, understand business processes, translate user needs into practical improvements, and independently resolve technical and business-process issues through root-cause analysis and stakeholder communication.

Hands-on experience installing, upgrading, patching, testing, and supporting Windows-based enterprise applications, including reviewing release documentation, assessing risks, and recommending implementation approaches. Working knowledge of ITIL standards and ITSM processes, including incident response, change management, and service support Strong record of communicating with business stakeholders and senior management in a clear, professional, and solution-oriented manner Hands-on scripting or automation capability using PowerShell, Python, SQL, or a comparable language is strongly preferred; familiarity with additionallanguages such as VBA, .NET, JQL, or Java is an asset. Additionalqualifications that would be beneficial include media industry knowledge,andexperience working on an Agile product team Every day, we work hard to become an even more diverse, equitable and inclusive workplace that supports the well-being of our people and makes a positive difference in our communities.

Have a look at our Diversity, Equity and Inclusion Action Plan and Sustainability Report for more information on our approach to People, Planet and Responsibility. We want our workforce to reflect the full diversity of communities across Canada. No phone calls, please. #

📌 Telecommute Application Support Specialist (Toronto)
🏢 Corus Entertainment
📍 Toronto