About the Role

Responsibilities

- Experience coordinating testing activities with business users, business analysts, technical teams, project managers, security teams, and third-party vendors.

- Experience developing end-user training materials with one or more of the following: user guides, quick reference guides, job aids, process documentation, training presentations, and knowledge articles and validating against system functionality and business processes to ensure accuracy and usability.

- Experience identifying, documenting, tracking, and validating defects through resolution, and maintaining test execution records, testing metrics, trackers, and status reporting for project stakeholders.

- Experience in software testing methodologies, User Acceptance Testing (UAT), and business process validation, including one or more of the following: developing and executing test cases, test scripts, test scenarios, and test plans based on business requirements and acceptance criteria.

- Experience supporting data validation, integration testing, end-to-end testing, and deployment readiness activities.

- Experience working in Agile or iterative delivery environments with sprint-based testing cycles.

- Experience designing role-based training programs and learning plans.

- Experience developing and delivering training materials and enabling teams on data, analytics, and AI best practices, governance,



and platform adoption.

Experience leveraging AI-assisted tools to develop test cases, test scenarios, training guides, user documentation, job aids, FAQs, and knowledge articles.

- Experience supporting, delivering, and/or facilitating end-user training sessions, workshops, demonstrations, or knowledge transfer activities in classroom, virtual, or hybrid settings.

- Experience supporting business readiness and/or deployment readiness, go-live activities, post-implementation stabilization, hypercare, and operational transition.

- Experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives.

- Experience working with ServiceNow applications, workflows, stories, and acceptance criteria.

Qualifications

- Bachelors Degree or equivalent experience in a related field, such as Information Technology or Business.

Required Skills

- Active Certified ScrumMaster (CSM) Certification.

- Agile certification.

- Professional qualification in Test Management (e.g., ISTQB or QAI certification).

- Prosci change management certification or designation.

- Protected 6 practice consultant Certification.

Preferred Skills

- Experience developing and delivering training materials and enabling teams on data, analytics, and AI best practices, governance, and platform adoption.

📌 Test Analyst (Alberta)
🏢 ThoughtStorm
📍 Alberta