Our Client is looking for an experienced Test Analyst to support the Government of Alberta s Consumer Licensing Enquiry Online (CLEO) initiative.

This role combines hands-on software testing, UAT, defect management, business readiness, training, and deployment support, with opportunities to leverage approved AI/Generative AI tools to improve testing, documentation, and knowledge transfer.

Key Responsibilities Develop and execute test cases, test scripts, and test scenarios based on business requirements, ServiceNow stories, and acceptance criteria

Perform User Acceptance Testing (UAT), functional, regression, enhancement, end-to-end, and retesting activities

Identify, document, track, prioritize, and validate defects through resolution

Support integration testing, data validation, data migration testing, and business process validation

Participate in Agile/sprint-based testing, defect triage, release testing, smoke testing, and post-deployment validation

Maintain testing documentation, traceability, execution records, and status reporting

Work closely with Product Owners, Business Analysts, SMEs, technical teams, and business stakeholders

Develop and maintain user guides, job aids, FAQs, training presentations, knowledge articles, and training scenarios

Support end-user training, knowledge transfer,



business readiness, deployment readiness, go-live, and post-implementation stabilization

Use approved AI and Generative AI tools where appropriate to improve test coverage, documentation, training content, and QA processes while ensuring human validation and compliance

Must-Have Qualifications Bachelor s degree or equivalent relevant experience

5+ years of experience with:

Software testing methodologies and User Acceptance Testing (UAT)

Coordinating testing activities with business and technical stakeholders

Developing end-user training materials

Identifying, documenting, tracking, and validating defects

Data validation, integration testing, and end-to-end testing

Working within Agile or iterative delivery environments

Nice to Have Experience with ServiceNow applications, workflows, stories, and acceptance criteria

Experience supporting business readiness and deployment readiness

Experience designing and delivering role-based training programs

Experience with licensing, regulatory, permitting, or citizen-facing systems

Experience enabling teams on digital, data, or AI-supported tools

Certifications such as ISTQB/QAI, CSM, Agile, Protected 6, or Prosci Change Management

📌 Test Analyst - Senior (Edmonton)
🏢 Teckhorizon
📍 Edmonton