Duration: 6 months | Possibility for an extension, or conversion to full-time employee

Daily Responsibilities

PRIMARY RESPONSIBILITIES

· Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times. Includes but is not limited to: account set-up; address changes, investor changes, redemptions, purchases, switches, non-complex NIGOs, direct trade and wire order placement and settlement

· Monitor and clear Workflow/Capture items within Service Level Agreements (SLA)

· Apply all quality control procedures

· Reconciliation and settlement of daily trades

· Daily deposits and cheque processes

· Message all accounts where unusual actions have occurred

· Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate

· Communicate effectively with both internal and external client groups

· Work with Manager to update Desk Operating Procedures and other tasks as assigned.

· Strong technical and analytical skills in running/debugging various applications and macros.

Key Relationships - Regional & Enterprise Wide

· Other Shareholder Services departments (Customer Contact Centre, Dealer Relations, Investigations, Reporting and Tax, Special Operations etc)

· NAV Production

· Custody

· Cash Management

· Pooled Funds

· Client Service

· External – Clients – mid level

What program/technology/software knowledge is essential for this role?

Technical

· Robust understanding the Mutual Fund and Segregated Fund administration and the Dealer network





· Expertise in Unitrax Recordkeeping System

· Working knowledge of FundSERV

Must-have Skills:

· Responsible for quality of processing / client experience for assigned client groups

· Positive impact through effective management of workflow and support of team

· Effective resolution of escalated client or process issues

· Participate in client–specific process reviews and improvements, generally as assigned by Manager or Senior Manager

· Accuracy and attention to detail are of upmost importance.

· Strong understanding the Mutual Fund and Segregated Fund administration and the Dealer network

· Expertise in Unitrax Recordkeeping System

· Working knowledge of FundSERV

TIME ALLOCATION

· Transaction Processing - 80%

· Problem/ Issue investigation and resolution - 10%

· Projects as assigned by Manager - 10%

Nice-to-have Skills:

· Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration

· Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products

· Proven track record in leading initiatives, managing cross-functional relationships

· Completion of IFIC Mutual Funds Operations Course

· Unitrax Recordkeeping System knowledge

· FundSERV knowledge

· Ability to read/write French is an asset

Soft skills

· Dedication to accuracy/ quality

· Ability to multitask own work with support of team

· Demonstrates initiative

· Team player

· Client focused

· Highly organized

· Results oriented

· Strong verbal and written communication

📌 Transaction Processing Administrator (Bedford)
🏢 FP
📍 Bedford