North Shore Dental Group — North Vancouver, BC

Make a Difference in Every Patient’s Visit

North Shore Dental Group is looking for a friendly, organized, and confident Treatment Coordinator to join our team!

This is a great opportunity for someone who loves working with people, is comfortable in a fast-paced dental environment, and enjoys a role that combines reception, patient care, treatment coordination, and insurance follow-up.

You’ll be one of the key faces of the practice — helping patients feel welcomed when they arrive, supported throughout their treatment journey, and confident about their dental care and financial options.

What You’ll Be Doing

Front Desk & Reception

- Warmly greet patients and create a welcoming, skilled first impression
- Answer phones, emails, and patient inquiries
- Manage patient check-in and check-out
- Schedule and confirm appointments
- Process payments and provide receipts
- Ensure patient records and forms are complete and up to date
- Coordinate communication between patients, dentists, hygienists, and the rest of the team
- Assist with general administrative duties to keep the front desk running smoothly

Treatment Coordination

- Present and explain proposed treatment plans to patients
- Help patients understand recommended treatment, timelines, and next steps
- Follow up with patients who have outstanding or unscheduled treatment
- Coordinate appointments for larger or multi-appointment treatment plans
- Track treatment acceptance and follow up appropriately
- Build strong relationships with patients and help remove barriers to receiving care

Insurance & Financial Coordination

- Submit and follow up on dental insurance claims and pre-determinations




- Communicate with insurance companies regarding outstanding claims and treatment estimates
- Help patients understand their insurance coverage and estimated out-of-pocket costs
- Follow up on outstanding insurance information and documentation
- Assist patients with financial questions and payment options

What We’re Looking For

- Previous dental reception, treatment coordination, or dental administration experience
- Strong understanding of dental terminology and treatment plans
- Experience with dental insurance and claims is an asset
- Excellent communication and interpersonal skills
- Highly organized with strong attention to detail
- Comfortable discussing treatment and finances with patients
- Confident, professional, and approachable
- Able to multitask and stay calm in a busy dental environment
- A positive, team-oriented attitude
- Experience with dental software such as Tracker is an asset

The Ideal Person You’re someone who can welcome a patient with a smile, answer the phone, coordinate a treatment plan, chase down an insurance claim, and keep everything organized — sometimes all within the same hour!

You genuinely enjoy helping people and understand that excellent dental care isn’t just about what happens in the operatory. The patient experience at the front desk matters just as much.

If you’re personable, proactive, detail-oriented, and looking for a role where you can build meaningful relationships with patients while being an important part of a great dental team, we’d love to hear from you.

Job Type: Full-time

Location: North Vancouver, BC

Pay: From $30.00 per hour

Expected hours: 16.0 – 32.0 per week

Benefits

- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Work Location: In person

📌 Treatment Coordinator / Patient Care Coordinator (North Vancouver)
🏢 North Shore Dental Group
📍 North Vancouver