At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 We are hiring a Virtual Care Quality & Risk Management Clinical Lead Reporting to the Director, Virtual Care, the Clinical NP Lead will play a pivotal role in safeguarding clinical quality and risk management as we advance digitally enabled healthcare.

The Virtual Care

Quality & Risk Management Clinical Lead will design robust frameworks, implement evidence-based policies, and provide actionable insights that ensure our virtual health initiatives meet the highest standards of safety, efficacy, and compliance. You are an experienced healthcare qualified with a demonstrated track record in clinical risk management, policy development, and quality assurance. You thrive in dynamic environments and excel at cultivating strong relationships across diverse teams and stakeholder groups.

Implement Clinical Risk Frameworks: Work with senior leadership to create and implement comprehensive clinical risk management policies tailored to digitally enabled healthcare programs.

Drive Quality Standards: Implement virtual care quality management framework, and maintaining compliance with evidence-based guidelines and our Enterprise Quality Framework across broad virtual care services.



Conduct rigorous appraisal of clinical trial data and engagement with front line clinicians and subject matter experts to synthesize findings from multiple sources to inform virtual care standards of care.

Operational Leadership: Lead small multidisciplinary teams both virtually and in person to implement new clinical protocols and engage in change management to align to standards of care.

Project Management: resolve quality and risk issues as they arise.

Report Generation: Produce clear, concise reports and briefing materials for senior leadership and cross-functional teams on clinical quality and clinical outcomes. Articulate main points effectively to technical, clinical, executive, and external audiences; Regulatory Awareness: Monitor developments in legal/regulatory frameworks relevant to digital clinical applications.

Advanced Clinical

Practice (Virtual):Provide comprehensive, client-centered virtual care, including assessing, diagnosing, treating, and following up with patients for a wide range of acute and chronic conditions. This involves conducting virtual video/telephone visits,ordering/interpretingdiagnostic tests, prescribing medications within scope of practice, and managing cases across various disease states. University degree with a concentration in Nursing, Certificate of Nurse Practitioner (PhD preferred), active clinical licence in Canada as a Primary Care Nurse Practitioner ~ Alternatively, a Registered Nurse (RN) with an active Canadian nursing licence is also preferred,



particularly candidates with a Master of Health Administration or or Master of Business Administration (MBA), or equivalent leadership experience in healthcare quality, risk, and clinical operations. ~7+ years’ experience in healthcare sector with proven expertise in clinical risk management and quality assurance ~ deep understanding of research rigor (clinical trial appraisal, evidence hierarchy & synthesis) ~ project management leadership ~ Knowledge of Canadian healthcare regulatory frameworks/ecosystem ~ Previous experience in virtual care and quality improvement management Prior involvement in digitally-enabled healthcare or digital health innovation Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.

Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. Full time recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Virtual Care Quality & Risk Management Clinical Lead (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga