Welcome Desk Agent

We are seeking experienced Welcome Desk Agents to join our team. The successful candidates will provide excellent customer service to our members, guests and facility users.

Key Responsibilities are serving customers, registering or amending registrations, process payments and refunds, contribute to ensuring safety of guests and facility, and listen to customer questions, concerns and address concerns. This role requires leadership skills, attention to detail, and a commitment to maintaining the highest standards of customer service.

The facility is open from from 5:30 am – 10:00pm. We are looking for staff who can work shifts within any timeframe that the facility is open.

Key responsibilities:

- Welcome customers to the facility and answer inquiries both in person and over the phone.
- Listen to and resolve complaints promptly and professionally.
- Foster a positive and collaborative work environment, promoting teamwork and a culture of excellence.
- Communicate effectively with departments to ensure smooth operations and guest satisfaction.
- Perform sales tasks (including processing registrations for memberships, waitlists, facility passes, programs, products, and services) and taking payments.
- Assist the Accounting team by efficiently managing and processing membership receivables.
- Cash handling and daily balancing,
- Ensure compliance with health and safety regulations.

We are looking for individuals who have:





- Excellent communication and customer service skills (including writing, in person, and over the phone).
- Organizational abilities and administrative skills, including cash handling, balancing, and accounting support.
- Competency using computer programs such as e-mail, Microsoft Office, web-based software, and spreadsheets.
- Strong attention to detail to ensure accuracy and adherence to organizational standards.
- The skill it takes to deliver stellar customer service.
- The ability to enjoy and thrive when working with people with diverse backgrounds and abilities.
- Certification in First Aid, and WHIMIS are required (can be obtained upon hire).
- Bilingualism (English along with Arabic, French, Swahili, or Mandarin) is considered an asset but is not a requirement.

Closing Date: Posting will stay open until positions are filled.

Perks:

- On-site gym
- On-site parking
- Paid time off

Work Location: In person Interested candidates can also apply by e-mail with a resume and cover letter to [email protected]

If e-mail is not an option, applications can be mailed to:

lana McMullen, Director of Programs & Services

Zatzman Sportsplex

110 Wyse Road

Dartmouth, N.S., B3A 1M2

Any questions can be directed to Lana McMullen at (phone hidden) or [email protected]

Job Type: Full-time

Pay: $17.75 per hour

Application question(s)

- Are you legally entitled to work in Canada?

Work Location: In person

📌 Welcome Desk Agent (Dartmouth)
🏢 Zatzman Sportsplex
📍 Dartmouth