Become the cornerstone of customer satisfaction at Wolters Kluwer ELM Solutions. This role shapes retention strategies and leads the Customer Experience initiative crucial for client success. The Director of Customer Experience is responsible for spearheading strategies that bolster retention and expansion across a diverse client portfolio.

Collaborating closely with Sales and Account Management, you will develop effective frameworks to ensure customer success by driving measurable outcomes. This leadership position demands an creative approach to integrating customer insights into business operations. Develop the Customer Experience function from inception

- Implement a segmented approach to account management
- Own and facilitate customer retention strategies
- Conduct proactive renewal planning for at-risk accounts
- Demonstrated success in scaling customer experience operations
- Expertise in managing complex enterprise accounts
- Comprehensive understanding of customer lifecycle metrics
- Transform customer interactions into lasting partnerships with Wolters Kluwer's dedicated team.

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📌 Wolters Kluwer Director of Customer Success (Vancouver)
🏢 Wolters Kluwer
📍 Vancouver