Join Transparent Dent as a Dental Software Technical Support representative in Metro Vancouver, British Columbia. Provide expert application support and troubleshooting for dental software solutions.

In this full-time role, you will be the primary contact for customer inquiries, ensuring a positive experience with Clear Dent products. The position emphasizes excellent problem-solving skills and proficiency in SaaS tools and Microsoft environments, while also being computer-savvy and resourceful.

Your impact will be significant in enhancing the customer journey through effective support.

Key Responsibilities:

- Deliver best-in-class support to customers with enthusiasm
- Act as the primary contact for customer inquiries




- Troubleshoot to identify root causes and solutions
- Document all support actions in detail
- Handle multiple customer service queues efficiently

Requirements:

- Proficient in verbal and written English
- 2 years of technical support or equivalent experience
- Experience with SaaS software tools and Microsoft Office 365
- Knowledge of the dental industry is a plus
- Familiarity with SQL Server, Salesforce, JIRA is an asset

Provide top-notch technical support and enhance customer satisfaction at Clear Dent.

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📌 Technical Support for Dental Software (Burnaby)
🏢 ClearDent
📍 Burnaby