Your New CompanyA well-established organization operating within the home improvement and customer engagement space is seeking multiple Customer Service Representatives to support increased demand during a busy season. This organization provides contact centre support for businesses across North America, delivering high-quality customer service and lead management in a fast-paced environment.
Your New RoleAs a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary point of contact for customers, ensuring a positive experience while booking appointments and resolving inquiries efficiently.This is a hybrid role for Toronto/Montreal based candidates, operating within scheduled shifts between 8:00am and 10:00pm Monday to Friday, and 10:00am to 8:00pm on weekends. Candidates are required to work one weekend day consistently, receiving a weekday off in return.Key ResponsibilitiesHandle high-volume inbound calls (80–100+ per day) in a professional and friendly mannerFollow up on warm leads to schedule customer appointments (no cold calling)Provide accurate information and resolve customer inquiries efficientlyMaintain detailed and accurate records in CRM systemsDeliver a consistently positive customer experience across all interactionsMeet established KPIs including call volume, quality,



and documentation accuracyEscalate complex issues appropriately to internal teamsAdapt quickly to changing processes and guidelines
What You’ll Need to SucceedPrevious customer service experience (call centre, retail, hospitality, or similar)Strong verbal and written communication skills with a professional phone presenceAbility to multitask (speaking, typing, navigating systems simultaneously)Comfortable working in a high-volume, rapid-paced environmentStrong attention to detail and accuracy in documentationPositive attitude and ability to maintain energy throughout the dayReliable internet connection and suitable work-from-home setupBilingual English/French is an assetNice to Have:Prior call centre experience in high-volume environmentsExperience using CRM systems or customer management tools
What You’ll Get in ReturnCompetitive hourly rate ($20–22/hour)Hybrid work opportunity Toronto & Montreal availabilityConsistent and stable schedulingSupportive team environment with structured training
What You Need to Do NowIf you're interested in this role, click apply now to submit your updated resume, or contact us directly to learn more.If this opportunity isn’t quite right for you but you’re open to new roles, please reach out for a confidential discussion.AI may be used to screen, assess, or select applicants for this position

📌 Customer Service Representative (Winnipeg)
🏢 Hays
📍 Winnipeg