Become the technical front line for Third Octet as a Remote IT Support Analyst. Provide essential support for managed services, cloud solutions, and internal initiatives across the GTA.

This position requires a strong focus on user support and problem-solving as you assist internal teams and clients. You'll tackle technical support incidents and manage crucial infrastructure systems like Shared Messaging and Private Cloud. A commitment to excellent customer service is vital in this role to guide users through their technical challenges.

Key Responsibilities:

- Provide direct support via calls and emails
- Troubleshoot complex technical incidents
- Manage internal and managed infrastructure elements
- Maintain internal documentation and governance compliance
- Rotate with team members for after-hours support

Requirements:

- Strong passion for technology and a desire to learn
- Understanding of Microsoft 365 and networking basics
- Ability to troubleshoot application issues effectively
- Exceptional communication skills
- Self-motivated and able to multi-task in a dynamic setting

Embrace the challenges of technology support while contributing to Third Octet's success and customer satisfaction.

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📌 Remote IT Support Analyst at Third Octet (Mississauga)
🏢 Third Octet
📍 Mississauga