Enhance customer satisfaction at Toyota Financial Services as a Bilingual Senior Customer Accounts Specialist. This position involves managing delinquent accounts while promoting a positive customer experience in a hybrid model.

Located in Markham, Ontario, this full-time permanent role focuses on minimizing delinquencies through effective communication and relationship management. Utilize your negotiation skills to navigate complex customer situations and ensure timely payment resolutions.

Join a committed team striving for innovation and best-in-class customer experiences.

Key Responsibilities:

- Resolve high-risk accounts including fraud and repossession cases
- Conduct negotiations for payment arrangements with customers




- Maintain accurate records of collection activities
- Analyze account details and recommend solutions
- Collaborate with other teams to handle sensitive cases

Requirements:

- Bilingual proficiency in English and French preferred
- 3+ years of relevant experience in finance
- Robust organizational and multi-tasking skills
- Ability to work independently and as part of a team
- Proficient in CRM systems and Microsoft Office

Join Toyota Financial Services and leverage your bilingual abilities to strengthen customer relations.

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📌 Bilingual Senior Customer Specialist Location: Markham
🏢 TCR Toyota Credit Canada, Inc.
📍 Markham