Who we are:

We are the independent chocolatiers preferred for retailers and top brands around the world. Our factories in Belgium, France, Spain and Canada supply top-quality chocolate and the best cocoa ingredients to 90 countries on five continents.

Consumers don’t see our brand, but they experience it when they taste the products we make with passion for the manufacturers of the world’s most prestigious international brands and retailers.

We combine the tradition of the best European chocolate with constant innovation to evolve with the changing tastes and needs of consumers around the world:

- 6 Factories
- 9 offices
- +1,000 Employees
- 4 consumer products categories
- 1 ingredients category
- +90 Countries with commercial operations
- €417 Million Turnover

About the Role

Natra Chocolate America is seeking a skilled and highly motivated Maintenance Technician – Utilities & Facilities to oversee the operation, reliability, maintenance, and continuous improvement of critical plant utility systems. This position serves as the primary owner of facility utilities, ensuring safe, compliant, and effective operation while coordinating specialized maintenance activities with external contractors and service providers.

The successful candidate will play a key role in supporting production operations through proactive monitoring, troubleshooting, preventive maintenance, and continuous improvement initiatives related to utility systems.

Key Responsibilities

- Assume ownership of all plant utility and facility systems.
- Operate, monitor, inspect, and maintain:
- Steam boilers and hot water generation systems
- Air compressor systems
- Glycol and chilled water systems
- HVAC systems supporting production and facility operations
- Utility distribution systems and related equipment
- Coordinate and supervise work performed by external contractors and service providers.
- Execute and support preventive and predictive maintenance programs.




- Monitor utility performance and identify opportunities for reliability improvements.
- Troubleshoot and resolve utility-related issues that impact production.
- Maintain accurate maintenance and compliance records.
- Support facility safety, environmental, and regulatory compliance requirements.
- Participate in continuous improvement initiatives aimed at reducing downtime and improving efficiency.
- Develop and maintain technical knowledge and documentation for critical utility assets.
- Ensure all work is performed in accordance with company policies, GMPs, HACCP requirements, food safety standards, and applicable provincial regulations.

Minimum Qualifications

- Industrial maintenance experience in a manufacturing environment.
- Experience working with:
- Boilers and steam/hot water systems
- Compressed air systems
- Glycol or chilled water systems
- Strong troubleshooting and problem-solving skills.
- Experience coordinating contractors and external service providers.
- Minimum 4th Class Operating Engineer Certificate (Ontario) or an equivalent qualification recognized within Ontario.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.
- Strong communication and organizational skills.

Preferred Qualifications

- Experience in a food manufacturing environment.
- Experience with HVAC systems and facility utility infrastructure.
- Refrigeration and glycol system experience.
- Knowledge of preventive maintenance systems and CMMS software.
- Familiarity with regulatory requirements related to boilers, pressure vessels, utilities, and facility operations.
- Experience supporting continuous improvement and reliability initiatives.

What We're Looking For





- Strong attention to safety and regulatory compliance.
- Self-motivated and capable of working independently.
- Effective communicator with excellent contractor management skills.
- Analytical thinker with advanced troubleshooting abilities.
- Commitment to equipment reliability, operational excellence, and continuous improvement.

Why Join Natra Chocolate America?

- Stable Monday-Friday day shift schedule.
- Opportunity to own and lead critical facility utility systems.
- Collaborative manufacturing environment.
- Competitive compensation and benefits package.
- Career development and growth opportunities.
- Adhere to all prescribed Regulatory and Company requirements for Occupational Health, Safety and Environment, Food Safety and Quality Systems, HACCP, Sanitation and GMP’s.

Morning Shift: Monday to Friday, 8:00 AM to 4:00 PM (variable)
Location: London, ON
Department: Maintenance
Reports To: Maintenance Manager

Application Requirement: Please indicate in your cover letter which shift(s) you are available to work. Candidates who specify their shift availability will be given priority consideration during the screening process

Natra is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disability Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
If you are an experienced maintenance professional with a passion for facility utilities, reliability, and continuous improvement, we encourage you to apply.

Only those application under consideration will be contacted

Pay: $36.00-$40.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Maintenance Technician – Utilities & Facilities (London)
🏢 Natra Chocolate America
📍 London