Bilingual Tech Support/Service Availability RepresentativesBe among the first 25 applicants.Pay RangeThis range is provided by Robertson & Company Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range:CA$25.00/hrJob DetailsPosition:Bilingual Service Availability RepresentativesLocation:London, ON (Onsite)Contract Period:24 months with potential to convertPay Rate:$23.50 per hour, with variations based on shift ( Standard, 2nd Shift, Overnight )Shift Schedule:Rotational shifts (able to work all 3 shifts), including overnight, weekends,
and holidays.ResponsibilitiesProvide first-level technical support via phone and emailLog tickets with detailed problem documentationEscalate incidents and follow up with internal teamsIdentify and escalate high-impact issuesMonitor support trends and recommend improvementsBuild proficiency across tools and technologies over timeMust-Have SkillsBilingual:French & English (verbal and written)Excellent customer service and communication skillsStrong technical troubleshooting skillsProficient inMicrosoft O365(Word, Excel, OneNote, PowerPoint)Able to type30+ words per minuteFamiliarity with PC hardware and general computing environmentsTeam playerwho collaborates well and works independentlyNice to HaveExperience withincident ticketing systemsTechnical degree or IT certificationPreviouscall centerortechnical supportexperienceScheduleCandidates must be available forrotating shifts (24/7/365) .Seniority levelNot ApplicableEmployment typeContractJob functionInformation TechnologyIndustryBankingNote: This job is active and accepting applications.#J-18808-Ljbffr