Elevate customer experiences as a Customer Technology Consultant with Clearbridge in Calgary. You will troubleshoot various technical issues and enhance relationships through direct customer interactions.
This full-time role requires hands-on problem-solving and ownership of your ticket queue. Engaging in face-to-face meetings with clients builds stronger partnerships and helps identify business challenges. Your technical prowess allows you to simplify complex issues for clients while ensuring business operations run smoothly.
Key Responsibilities: • Travel to customer sites for hardware and network troubleshooting • Own tickets from start to finish, identifying root causes • Build relationships to anticipate customer needs • Provide explicit explanations of technical issues • Recognize and recommend proactive solutions for recurring problems
Requirements: • Strong customer service mindset • Technical troubleshooting experience • Exceptional communication skills • Valid driver's license for travel • Flexibility with work hours, including on-call
Be the face of Clearbridge and ensure client satisfaction through your technical and relational skills. #J-18808-Ljbffr