Shape the future of Customer Success at Workday as a Senior Manager for AI products. Collaborate cross-functionally to deliver exceptional value realization for enterprise clients in a flexible work setup.
In this critical role, you will leverage your extensive experience in Customer Success to enhance outcomes for specialized, AI-enabled solutions. You will drive transformation by combining strategic planning and AI literacy while maintaining a focus on relationship-building within cross-functional teams. Your skills will ensure that customers fully understand and adopt our innovative products.
Key Responsibilities:
• Align with customers to establish measurable outcomes • Build success frameworks for AI product implementations • Utilize customer data for insights into product engagement • Design strategies for effective product adoption • Track business impact and provide metrics to stakeholders
Requirements: • 7+ years in Customer Success or related fields • Proven track record with enterprise-level customer engagement • Robust knowledge of AI concepts and SaaS technologies • Experience crafting customer success playbooks • Familiarity with data analytics for insight generation
Leverage your customer-centric approach and AI insights at Workday to empower teams and foster impactful customer relationships. #J-18808-Ljbffr