Type: 1-year contract, contract-to-potential full-timeLocation : Toronto, ON (Hybrid 2 days/ week)Key Functions:Lead remediation of incidents impacting Capital MarketsAct as a stakeholder in Major IncidentsDeliver timely, high-quality incident communications to broad audiencesManage incidents and problems using ServiceNow and ITIL principlesLead post-mortems and problem review sessionsUse analytics to identify trends and improve resiliencyBuild metrics, dashboards, and reporting (ServiceNow, Power BI)Participate in CABs to assess upcoming changes and risksMaintain documentation in SharePoint and ConfluenceSupport the full service lifecycle from design through operationsOccasional on-call support requiredKnowledge & Experience:Undergraduate degree in Computer Science or related field (or equivalent experience)2–4 years of experienceCapital Markets experience is a robust assetITIL certification requiredExperience with applications, OS, networking (TCP/IP, routing, etc.)Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.



As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.#J-18808-Ljbffr

📌 Incident Analyst (Toronto)
🏢 Dexian
📍 Toronto