Join Propel as a Payment Solutions Advisor and leverage your customer service skills in a fast-growing fintech company. This role requires you to handle inquiries professionally while supporting clients with their credit needs.
As a payment advisor, you will engage with customers through various communication channels, using applications to verify accounts and provide tailored assistance. The ideal candidate thrives in a results-driven environment and has excellent interpersonal skills. Detail-oriented individuals comfortable with a busy call schedule will excel, especially those with proficiency in Spanish.
Key Responsibilities:
• Manage inbound and outbound customer inquiries efficiently • Investigate customer accounts using web-based tools • Communicate course of action to improve customer outcomes • Create confidence in Propel’s services through relationship-building • Conduct follow-ups on unresolved issues
Requirements: • Robust work ethic dedicated to customer satisfaction • Professional and personable communication style • Spanish language skills are a significant asset • Ability to thrive under a high call volume • Previous experience in a call center is beneficial
Drive positive change in the financial opportunities of consumers at Propel. #J-18808-Ljbffr