Become a key player in customer retention as a Hybrid Loyalty Specialist with HomeEquity Bank. This role drives client engagement and retention strategies across various channels.

As a Loyalty Specialist, you'll work to implement client retention strategies, monitor client accounts, and identify upselling opportunities. You'll engage with clients directly and collaborate with cross-functional teams to ensure operational and service excellence. Your insights will help improve processes and maintain high client satisfaction.

Key Responsibilities: • Proactively contact clients to assess their mortgage needs • Identify gaps in retention processes and improve strategies • Promote HEB's products to meet diverse client requirements • Analyze client profiles for retention insights • Support compliance with privacy regulations in client interactions

Requirements: • Proven sales experience in client engagement • Excellent problem-solving and negotiation skills • Ability to work autonomously and prioritize tasks • Knowledge of AML/ATF legislation desirable • Bilingual candidates preferred

Drive loyalty and support retention initiatives at HomeEquity Bank. #J-18808-Ljbffr

📌 Hybrid Loyalty Specialist Role (Winnipeg)
🏢 HomeEquity Bank
📍 Winnipeg