Drive impactful customer strategies at Capital One Canada as a Senior Manager in Customer Resiliency Strategy and Analytics. Leading cutting-edge solutions for Collections and Recoveries, you will shape customer experiences while balancing business objectives.

In your role, you will oversee the execution of customer-centric strategies focused on enhancing financial health and recovery efforts. Collaborating with various teams, you'll lead a high-performing group of analysts, ensuring that insights and strategies align with business goals. Your executive communication will play a crucial role in influencing key stakeholders.

Key Responsibilities:



• Define and execute customer recovery strategies • Foster an inclusive and collaborative team culture • Communicate strategic insights to senior executives • Collaborate with cross-functional teams for business results • Provide coaching to develop future leaders

Requirements: • At least 7 years in analytics, credit risk, or collections • Minimum 5 years of people leadership experience • Proven track record in strategic decision-making • Strong analytical and storytelling skills • Ability to navigate and adapt in changing environments

Lead data-driven strategies to enhance customer outcomes and business performance with Capital One Canada. #J-18808-Ljbffr

📌 Capital One Canada Senior Manager in Strategy (Winnipeg)
🏢 Capital One
📍 Winnipeg