Become a vital part of Serco Canada Inc. as a Customer Service Agent focused on Driver Examination services. Provide essential support to applicants seeking their Ontario Driver’s Licence.
In this position, you will assess applicants' eligibility for various classes of licences and ensure accurate documentation. Engage with customers to deliver top-notch service while conducting vision screenings, administering tests, and handling road test schedules. Your role is crucial in upholding the integrity of the licensing process
Key Responsibilities:
• Evaluate applicants’ identity and eligibility for drivers’ licences • Conduct vision tests and administer written/oral knowledge assessments • Schedule and manage road test appointments and issue temporary licences • Collect fees for various transactions involved • Investigate and rectify driver record issues and discrepancies
Requirements: • Completion of the Customer Service Agent training program • Minimum GED or high school diploma required • Valid Ontario Class G driver’s licence needed • Two years of customer service experience required • Intermediate computer skills necessary
Deliver exceptional customer service and maintain integrity in the licensing process as you help applicants at Serco Canada Inc. #J-18808-Ljbffr