Elevate your career with Manitoba Hydro as an Indigenous Customer Engagement Specialist in Winnipeg. This role focuses on delivering exceptional customer service and building trust through effective communication.
As a vital member of our team, you'll address inquiries, provide guidance, and resolve concerns across various communication channels. Successful candidates will thrive in a energetic environment, leveraging their empathy and problem-solving skills. Your efforts will directly impact customer satisfaction and contribute to the reconciliation with Indigenous communities.
Key Responsibilities:
• Deliver exceptional customer service for billing and collections • Educate customers about our products and services • Respond to gas service and emergency calls following protocols • Support various billing transactions and late payment inquiries • Work fluidly across queues and assist in emergencies
Requirements: • Grade 12 education or equivalent with math skills • Minimum of two years customer service experience • Fast-paced experience in contact centers or related fields • Proficiency in Word and Excel • Bilingual in French and English is an asset
Utilize your customer service excellence, empathy, and engagement skills to make a difference at Manitoba Hydro. #J-18808-Ljbffr