Lead a team committed to client satisfaction as the National Manager, Client Relationship Centre at Sun Life. Develop strategies to enhance service delivery for GRS clients across Canada.

This managerial position requires a seasoned professional with extensive knowledge in the financial services sector, focusing on group retirement services. You will work with a dedicated team to ensure a consistent, high-quality service experience. Your role includes overseeing service strategy implementation and fostering a strong team environment in major cities like Montreal, Toronto, Waterloo, Calgary, and Vancouver.

Key Responsibilities:



• Oversee client relationship representatives and their service delivery • Set and track annual quality and performance objectives • Ensure service delivery aligns with best practices • Promote exceptional client experiences and continuous adaptability • Monitor team performance metrics for accurate service execution

Requirements: • University degree or equivalent experience in finance/business • Minimum 8-10 years in financial services • Robust understanding of industry compliance standards • Excellent management and coaching abilities • Bilingualism (French & English) required in Quebec

Drive excellence in client support delivery while leading Sun Life’s passionate team towards mutual success. #J-18808-Ljbffr

📌 Client Relationship Centre National Manager (Winnipeg)
🏢 Sun Life
📍 Winnipeg