Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field preferred Experience

Experience with aerial work platforms or construction equipment (e.g., telehandlers, excavators) preferred Prior experience in technical support or after-sales service is an asset Technical Skills

Solid knowledge of hydraulic systems, electrical control systems, and mechanical structures Strong troubleshooting and problem-solving skills Ability to read and interpret electrical schematics and hydraulic diagrams Proficient in Microsoft Office tools Language

Fluent in English and French (spoken and written) Additional Requirements

Strong communication skills and customer service mindset Ability to travel and perform on-site service work Valid driver’s license Nice to Have

Experience with AWP brands such as JLG, Genie, Skyjack Experience in technical training or team leadership Familiarity with the North American construction equipment market Key Performance Indicators (KPIs)

Response time to technical issues Warranty cost control RESPONSIBILITY

1. Technical Support & Troubleshooting





Provide remote and in office technical support to customers and dealers Diagnose and resolve issues related to electrical, hydraulic, and mechanical systems Handle complex technical cases and provide effective solutions Guide or participate in equipment installation, commissioning, repair, and maintenance Support customers with preventive maintenance to improve equipment uptime Travel to customer sites when necessary to perform service and repairs 3. Product Support & Training

Deliver technical training to customers and service teams (structure, systems, operation) Develop and update technical documents, service manuals, and operation guides Collect field feedback and support product improvements 4. Spare Parts & Warranty Management

Assist in warranty claims processing and technical evaluation Recommend spare parts selection and support inventory planning Track key component issues and coordinate with HQ on improvements 5. Customer Communication & Support

Maintain strong relationships with customers to enhance satisfaction Support sales team with technical expertise (product selection, technical clarifications) Respond promptly to customer inquiries and service requests

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📌 Technical Support Engineer (Winnipeg)
🏢 Zoomlion Na
📍 Winnipeg