Bring your leadership to CN as the Operations Manager for IT Support. Shape a strategic IT service desk and enhance employee engagement with modern support solutions.

In this pivotal role, you will lead CN's Service Desk operations, ensuring top-tier support services across the organization. Your strategic direction will help foster a culture of accountability, driving continuous improvement and innovation in service delivery. By modernizing legacy functions through automation and data insights, you will elevate user satisfaction to current heights.

Key Responsibilities:



• Oversee day-to-day service desk operations and user support • Ensure effective incident and problem management practices • Establish service quality through defined KPIs and SLAs • Drive accountability among managed service providers • Lead initiatives to automate support processes for efficiency

Requirements: • Bachelor's degree in computer science or related field • Over 10 years managing IT service desk operations • 5+ years experience with managed service providers • ITIL certification or extensive ITIL knowledge • Experienced in driving transformation and automation

Leverage your IT leadership skills to significantly improve CN’s service desk operations and employee experience. #J-18808-Ljbffr

📌 Operations Manager for IT Support at CN (Winnipeg)
🏢 CN
📍 Winnipeg