Elevate your skills as a Client-Focused Support Analyst with TMX in Toronto. This hybrid role demands exceptional communication and problem-solving abilities to ensure client satisfaction and timely issue resolution.

As a Support Analyst on TMX's Application Support team, you'll engage directly with clients in a fast-paced setting. You'll provide frontline support, manage service requests, troubleshoot technical issues, and implement system changes, all while maintaining high standards of communication and accuracy.

Key Responsibilities:



• Deliver professional support via phone and ticketing systems • Troubleshoot technical issues and communicate solutions • Process client requests and system configuration changes • Maintain accurate records of client interactions • Collaborate with internal teams for complex issue resolution

Requirements: • Experience in customer support within fast-paced environments • Strong problem-solving and multitasking skills • Clear verbal and written communication abilities • Degree or practical experience in relevant fields • Familiarity with SQL Server and API troubleshooting

Utilize your communication skills and problem-solving abilities to enhance client experience at TMX. #J-18808-Ljbffr

📌 Client-Focused Support Analyst at TMX (Winnipeg)
🏢 TMX Group
📍 Winnipeg