Intermediate Customer Service Representative (5+ years) to support government public safety radio network service requests

Our telecommunications client is seeking a

IntermediateCustomer Service Representative (5+ years) to support government public safety radio network service requests using CRM tools and billing processes Join a team supporting modernization initiatives for a large-scale public safety radio network serving frontline and emergency responders. This role manages government-related service desk tickets, billing activities, inventory updates, and customer requests within Telecom's Radio Division. The position supports projects tied to various Provincial Government service requests in a fast-changing operational setting. Remote work is available with weekly in-office meetings in the GTA. Duration: Initial 9 months Opportunity with possibility of Extension The successful candidate must be eligible for a

OPP Background check . 7.5 hours per day, Monday to Friday Location: Remote with 1 day a week Onsite in Mississauga office Must Haves 3+ years in

customer service

handling client requests and issue resolution CRM tool

utilization for processing customer requests and service activities Billing , invoice processing, and inventory system updates College or university education SAP is an asset Flexibility to take different shifts Nice to Have Basic accounting knowledge Advanced skills in Microsoft Office including Word, Excel, and PowerPoint Responsibilities Respond to customer requests in a prompt, accurate,



and professional manner Handle service desk tickets received from government clients Process customer requests through the CRM tool Manage and update the inventory system Complete service orders and billing activities Process invoices and ensure task completion Coordinate with internal and external teams to address customer needs Our telecommunications client is seeking a

IntermediateCustomer Service Representative (5+ years) to support government public safety radio network service requests using CRM tools and billing processes Join a team supporting modernization initiatives for a large-scale public safety radio network serving frontline and emergency responders. This role manages government-related service desk tickets, billing activities, inventory updates, and customer requests within Telecom's Radio Division. The position supports projects tied to various Provincial Government service requests in a fast-changing operational environment. Remote work is available with weekly in-office meetings in the GTA. Duration: Initial 9 months Opportunity with possibility of Extension The successful candidate must be eligible for a

OPP Background check . 7.5 hours per day, Monday to Friday Location: Remote with 1 day a week Onsite in Mississauga office Must Haves 3+ years in

customer service

handling client requests and issue resolution CRM tool

utilization for processing customer requests and service activities Billing , invoice processing, and inventory system updates College or university education SAP is an asset Flexibility to take different shifts Nice to Have Bilingualism in French/English Basic accounting knowledge Advanced skills in Microsoft Office including Word, Excel, and PowerPoint Responsibilities Respond to customer requests in a prompt, accurate, and professional manner Handle service desk tickets received from government clients Process customer requests through the CRM tool Manage and update the inventory system Complete service orders and billing activities Process invoices and ensure task completion Coordinate with internal and external teams to address customer needs Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy. #J-18808-Ljbffr

📌 Intermediate Customer Service Representative (5+ years) to support government public safety radio ne (Winnipeg)
🏢 S.i. Systems
📍 Winnipeg