Enhance customer satisfaction as a Customer Engagement Specialist with Manitoba Hydro in Winnipeg, MB. Deliver exceptional service and support while fostering trust with each interaction.
In this role, you will ensure customer concerns are addressed with empathy and clarity. Ideal candidates will possess a robust background in customer service, especially within contact centers. Proficiency in handling billing inquiries and working across communication channels is essential for success in this position.
Key Responsibilities: • Provide detailed account information on billing activities • Educate customers on services like payment plans • Support and resolve billing transactions and disputes • Respond swiftly to emergency service calls • Work flexibly across service channels as needed
Requirements: • Grade 12 education or equivalent with basic math skills • At least two years of customer service experience • Proficiency in Word and Excel • Bilingual in French and English is a plus • Experience with AI-enhanced services is considered an asset
Become a pivotal part of our team, fostering exceptional customer loyalty and service excellence. #J-18808-Ljbffr