Lead the transformation of a technical support team as the Director of Customer Support Services at Aplin. Drive operational excellence and enhance customer outcomes in a software environment.This role requires an experienced leader to foster team development, optimize support processes, and ensure an exceptional customer experience. You will lead a distributed team while collaborating with Product and Engineering stakeholders to achieve service objectives. Empowering others and driving continuous improvement are central to this impactful position.Key Responsibilities:
- Mentor and develop a distributed technical support team
- Optimize workflows and service delivery practices
- Champion proactive customer communications
- Collaborate with Product and Engineering teams
- Analyze and present support performance trendsRequirements:
- 5+ years in Technical Support or Service Delivery roles
- Proven track record of scaling support organizations
- Robust familiarity with support operations and metrics
- Excellent communication and stakeholder management skills
- Experience leading remote teamsMake a significant impact by improving support processes and customer experiences at Aplin.#J-18808-Ljbffr

📌 Director Of Customer Support At Aplin (Ottawa)
🏢 David Aplin Recruiting
📍 Ottawa