Salary Range: $65,000.00 To $72,000.00 Annually

Job Description Position: Pit Manager Reports To: OUR COMPANY Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like‑minded businesses.

OVERVIEW The Pit Manager is responsible for monitoring the daily operations of the Table Games Department. The successful incumbent will assist with mentoring, motivating, and performance management of all associates. This role provides outstanding customer service by being friendly, outgoing, and approachable to each interaction, whether it is a guest or an associate.

WHY WORK AT PARQ

Extended Health and Dental Benefits

RSP/RRSP Matching

Employee and Family Assistance Program

Tuition Reimbursement

20% off at Parq Food & Beverage Outlets

Discounted rates at local businesses within the community

Volunteer opportunities

Employee Recognition Program

Opportunities for growth and development

Refer a Friend Program

DUTIES AND RESPONSIBILITIES

Monitors, directs, and supervises Dealers and Dealer Supervisors, observes table action in each Pit adhering to Company policies and BCLC regulations

Act as the Relief Casino Shift Manager as required

Provide and ensure a high standard of game security and customer service is maintained

Maximize efficiencies through the constant monitoring of all games and activities on the Gaming Floor

Identify and facilitate the opening/closing of table games

Identify and facilitate minimum betting limits, according to business demands

Establish and maintain a daily “PIT LOG” including a summary of LCT’s and significant buy‑in’s and cash-outs

Maintain inventory and levels of Gaming Supplies, performing regular maintenance scheduling as required

Resolve issues related to electronic gaming

Ensure consistency and accuracy with Player Rating Cards





Arbitrates customer disputes both on and off the floor

Accurately and completely document all necessary FINTRAC forms generated from play in the casino during each shift

Train relief managers

Provide support for Table Games Shift Manager

Supervise, document, and coach all Associates

Compile and assist Dealer Supervisors with Incident Reports

Disciplines or commends, either verbal or written, in accordance with the company policies as needed

Assist in performance reviews for Dealers and Dealer Supervisors

Demonstrate knowledge of and manage all gaming and non-gaming casino site activities, in accordance with BCLC and Parq Vancouver standards, policies and procedures.

Liaise daily with Department Managers, Marketing, and Schedulers to ensure knowledge of current activities and events

Assist the Table Games Administrator and Shift Managers with the daily schedule, floor plan, training, and preparation of reports

Regularly reports to the Shift Manager any operational, customer, or personnel problems

Makes recommendations for COMPS to qualifying players

Regularly reports any recommendations or observations to the Shift Manager that will facilitate the successful operation of the casino

Liaises with Surveillance over selected gaming & non-gaming related issues

Performs other duties and projects as assigned by the Director of Table Games or Shift Manager or engage in duties that are generally encompassed under the job description of Supervisors

QUALIFICATIONS AND EXPERIENCE

Bachelor’s in Business Administration, Commerce, Casino Management, or related field preferred

High school diploma or equivalent, post-secondary education an asset

Minimum 3 years’ experience as a full-time Dealer Supervisor and/or a minimum of one year experience in the capacity of a Floor Manager





Extensive knowledge of all aspects of Table Games in order to provide guidance to Dealers and Dealer Supervisors on the floor

Strong computer skills with knowledge of MS Office, Windows and any present or future internal (e.g. Halo) or external gaming management systems (e.g. CMS, IVS, iTrak.)

Must be able to work a flexible schedule to include nights, weekends and holidays. The hours of work will be based on operational needs

Knowledge of all forms of cheating at play and advantage play in the Casino environment, including manipulation of slot machines

Ability to read, analyze, and interpret documents.

Ability to communicate effectively in a group setting or presentation setting with employees, upper management, terminal managers, and customers

Mathematical Skills, ratios, and proportions to practical situations

Ability to define problems, collect data, establish facts, and draw from valid conclusions.

Ability to interpret an extensive variety of mathematical equations and diagrams and deal with several abstract and concrete variables

Ability to handle confidential and sensitive information

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Valid GAMW License

BCLC Certifications

Serving it Right Certification

PHYSICAL REQUIREMENTS

Able to lift, handle, and transport materials that are over 20lbs

Required to sit, stand and walk during working hours

At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work setting for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.

Parq Casino exists on the traditional, ancestral, and unceded territory of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous-supportive business practices

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📌 Pit Manager (Winnipeg)
🏢 Parq Casino
📍 Winnipeg